Privacy Policy

1. Introduction

Welcome to Fly Express ("we," "us," "our," or the "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using Fly Express, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration Information: Name, phone number, email address, password, and profile picture
• Authentication Data: SMS verification codes, login credentials, and authentication tokens
• Personal Details: First name, middle name, last name, region, city, and identification documents
• Contact Information: Phone numbers, email addresses, and delivery addresses
• Identity Verification: Passport information, INN (identification number), and document scans
• Payment Information: Billing addresses and transaction history (payment processing handled by third-party providers)
• Communications: Messages you send to our support team, feedback, and inquiries

2.2 Information Collected Automatically

• Device Information: Device model, operating system, unique device identifiers, and device settings
• Usage Information: Pages visited, features accessed, time spent on the application, and interaction patterns
• Location Data: Approximate location based on IP address; precise location only with your explicit permission
• Network Information: WiFi and mobile network connection status
• Analytics Data: Application crashes, error logs, and performance metrics
• Firebase Data: Analytics and push notification data collected through Firebase services
• Cookies and Similar Technologies: Session identifiers and local storage data for application functionality

2.3 Information from Third Parties

• Information from payment processors and financial institutions
• Information from FCM (Firebase Cloud Messaging) for push notifications
• Information from identity verification services
• Information shared by other users about you

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: Creating and maintaining your account, processing orders, and delivering services
• Authentication & Security: Verifying your identity, authenticating your access, and protecting against fraud
• Communication: Sending transactional emails, SMS notifications, and push notifications about your orders and account
• Improvement: Understanding user behavior, improving application features, and optimizing user experience
• Notifications: Sending updates about new products, services, promotions, and system maintenance
• Compliance: Complying with legal obligations and enforcing agreements
• Analytics: Analyzing usage patterns, generating reports, and conducting research
• Support: Providing customer service and responding to inquiries
• Personalization: Customizing content and recommendations based on your preferences
• Marketing: Conducting marketing campaigns with your consent
• Device Management: Managing FCM device tokens for push notification delivery

4. How We Share Your Information

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud hosting providers (server infrastructure)
• Payment processors and financial institutions
• SMS and email communication providers
• Analytics providers (Google Analytics, Firebase)
• Customer support platforms
• Identity verification services

4.2 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Enforce our Terms of Service and other agreements
• Protect the security or integrity of our Service
• Protect the rights, privacy, safety, or property of Fly Express, our users, or the public
• Prevent or address fraud, security, or technical issues

4.3 Business Transfers

If Fly Express is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit written consent.

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you without restriction.

5. Data Security

We implement appropriate technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication mechanisms
• Access controls and user authentication
• Regular security audits and assessments
• Secure storage of sensitive data
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service and fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain account security and prevent fraud

After the termination of your account or when you request deletion, we will retain your information only as required by law. Some information may be retained in anonymized or aggregated form for analytical purposes.

7. Your Privacy Rights and Choices

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy of the data we hold about you in a portable format.

7.2 Correction and Updates

You can update, correct, or modify your account information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements. Please note that some information may be retained for legal compliance.

7.4 Opt-Out of Communications

You can opt out of promotional emails and marketing communications by:

• Clicking the "unsubscribe" link in email communications
• Adjusting notification settings in your account
• Contacting us directly

Please note that we will continue to send transactional and service-related messages necessary for your account and orders.

7.5 Notification Control

You can manage push notifications through your device settings or application preferences. You can enable or disable notifications for orders, system updates, and promotional messages.

7.6 Cookie Preferences

Most browsers allow you to control cookies through their settings. However, disabling cookies may affect the functionality of our Service.

8. Children's Privacy

Fly Express is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will promptly delete such information and notify the child's parent or guardian. If you believe we have collected information from a child under 18, please contact us immediately.

9. Third-Party Links and Services

Our Service may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using Fly Express, you consent to the transfer of your information to countries outside your country of residence, including countries that may not provide equivalent privacy protections.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request what personal information we collect, use, and share
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights
• Right to Correct: You can request correction of inaccurate personal information

To exercise these rights, please contact us using the information in Section 12 below. We will verify your identity before processing your request.

12. EU Data Protection Rights (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request access to your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your data
• Right to Restrict Processing: You can restrict how we process your data
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to certain processing of your data
• Right to Lodge a Complaint: You can lodge a complaint with your local data protection authority

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Effective Date" and "Last Updated" date at the top of this policy will indicate when changes have been made. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website and application
• Sending you an email notification
• Obtaining your consent if required by law

Your continued use of the Service after modifications have been posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: